Pega Infinity is the market-leading platform for case management and workflow, now built for agentic AI. ConceptVines brings outside-in thinking, ontology-driven organizational design and Arbor, our agentic system of work. Together, we help enterprises move beyond automating tasks to running secure, autonomous operations.
Two platforms. One system of work.
Pega Infinity is where enterprise work executes: cases, workflows, decisions and, with Predictable AI Agents and the Agentic Process Fabric, the agents that carry them out.
Arbor is where the enterprise's knowledge lives as an ontology: its entities, relationships, rules, decision rights and outcomes. Connect the two and agents stop acting on prompts and start acting on context, inside the guardrails the business already has.
Pega brings
ConceptVines brings
Together
How it fits together
Arbor sits above Pega Infinity as the context and governance layer; Pega Infinity is the execution layer. They connect over open standards, so every agent, workflow and decision is discoverable, governed and auditable end to end.
Arbor supplies the context and the guardrails; Pega Infinity executes the work. Open standards keep the two, and any third-party agent, in one governed loop.
Context flows down
The ontology resolves who is involved, which policies and rules apply, and which decisions an agent may take on its own.
Execution flows through
Predictable AI Agents do the work inside structured paths, with people stepping in exactly where decision rights require them.
Evidence flows back
Audit, learning and the next expansion of autonomy all draw on the same record, so trust and scope grow together.
Joint solution areas
Each one pairs an Arbor ontology with a Pega Infinity case type, so the work arrives with its context and leaves with its evidence.
Healthcare
Arbor gives agents the member, plan and regulatory context to classify, prioritize and draft determinations. Pega Infinity runs the case, the SLAs and the audit trail.
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Healthcare
Arbor models the patient journey across transport, pharmacy and external services. Pega Infinity coordinates the handoffs, so discharge becomes an orchestrated outcome, not a queue.
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Trade & Compliance
Arbor holds classification rules, sanctions lists and attestations as a living ontology. Pega Infinity executes screening, approvals and regulatory workflow with a defensible record.
Learn moreSee how it works
How a single piece of work moves through Arbor and Pega Infinity, and where a person is in the loop by design, not by default.
Signal
A claim, a shipment, a discharge order, a complaint.
Arbor
The ontology resolves who, what, and which rules and decision rights apply.
Pega Infinity
Work gets a case, an owner, an SLA and a structured path.
Arbor
An agent reasons over the context, inside its decision boundary.
Pega Infinity
Predictable AI Agents and workflows carry out the work.
Decision
An expert approves, overrides or escalates, when decision rights say so.
Shared
The outcome is recorded; the evidence returns to the ontology.
Autonomy is a dial, not a switch. Decision rights in the ontology define which steps an agent may complete alone. As the evidence accumulates, the dial moves, deliberately and with a full audit trail behind it.
Arbor sits above your existing Pega estate. We start with the ontology, your entities, rules and decision rights, connect it to your cases and workflows, and use Pega Blueprint to modernize what's underneath. No rip-and-replace.
Explore Arbor on PegaOur outside-in engagements define the system of work first: which decisions can be autonomous, which need a person, and how outcomes are measured. Then we build it on Pega Infinity and Arbor.
Explore Arbor on PegaWhy ConceptVines + Pega
We start from how the organization should work, not from the platform’s feature list.
Knowledge, rules and decision rights modeled once, used by every agent and workflow.
Agentic systems of work that complement Pega Infinity rather than compete with it.
Decision boundaries, security and audit designed in, so autonomy expands with trust.
MCP, Agent-to-Agent and multi-model: the best model for each job, no lock-in.
We measure the work by the business outcome it moves, not the tickets it closes.
Let's build what's next
Let's design the system of work your organization needs, and run it on Pega Infinity and Arbor.
Context.
Execution.
Autonomy.
